23 Dec 2020
It’s safe to say that no one expected 2020 to turn out the way it did and that most of us are happy to see it come to a close. There’s a lot that can be said about the events of this past year, but most of it has been said a million times before, so let us just say a huge THANK YOU. All of you who ordered a record from our humble mailorder literally kept us afloat this year. It was hugely challenging for such a small team to get the absolute flood of orders we got this year out the door, but somehow we managed it with only a few dumb mistakes. Some of you overseas folks had to literally wait months for your order to arrive due to shipping restrictions and we also want to thank you for your patience. And last but not least, the messages of support we received this year also really helped us through some pretty crazy days. You are the best!
We are naturally hoping that 2021 will run a little more smoothly than the year that will no longer be mentioned did, but there are some inevitable issues that will keep the fun going for a while: a hefty postage increase as of January 1 and of course the issue of Brexit. So what is going to happen?
Postage increase: Deutsche Post/DHL has raised their German postage prices slightly and their international postage prices significantly. This has led us to set up a more detailed – and better – postage system in our shop to keep the postage prices as exact (and painless) as possible. You can see at all times in the shop where your postage costs currently are by adding your location, and feel free to contact us if you have any questions at all.
UK customers and Brexit: things aren’t quite as simple. We have already taken steps to continue to ship to you, but will have to temporarily close our doors to you until we receive our UK tax number (which is already applied for). We expect to be able to ship to you again sometime in January. Also, and if we understand the somewhat confusing rules correctly, we will be collecting the UK sales tax at this end and you will not have to worry about additional customs charges for orders below GBP 135.00. If you’d like to be contacted when we can ship again, just let us know at email@example.com and we’ll be happy to do so.
So thanks again from the whole team here at Stickman, and enjoy the holidays. See you on the other side!
Jeannette, Rolf & Nick